Let's talk

Whether you need technical support, want to request a feature, or just have a question — we're here and we typically respond within one business day.

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Email us

For any enquiry, big or small

contact_us@optimiseres.com arrow_outward

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Response time

We aim to reply within

< 24 hours

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Based in

Optimiseres E-Consultancy

India

Send us a message

Fill out the form and our team will get back to you. Include as much detail as possible so we can help you faster.

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Your data stays private
We never share your information with third parties.

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Fast resolution
Most technical issues are resolved within the first response.

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Ticket tracking
You'll receive a reference number and email confirmation instantly.

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Real humans
No bots in the loop — every message is read by our team.

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Product updates
We share new feature launches, marketplace additions and platform improvements regularly.

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Industry news
Stay updated on e-commerce and quick-commerce trends that affect your business.

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Early access
Be the first to know when we launch new marketplaces, integrations and beta features.

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Tips & guides
Receive actionable guides on how to use Trace effectively for your tracking needs.

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We've sent a confirmation to your email. Our team will respond within one business day.

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Got questions?

Here are answers to the most common ones. If you still need help, reach out through the form above or use one of these resources.

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Email support

contact_us@optimiseres.com

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Getting Started Guide

Your first tracking job in 5 minutes

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All Features

AI assistant, scheduling, 40+ data fields

payments

Pricing

Credit-based, pay for what you use

How do credits work?

Credits are deducted per product per field extracted. Different fields have different costs (1–5 credits). Keyword tracking costs credits per keyword-ASIN pair. Credits are deducted at job start and partially refunded for failed items.

Why is my scheduled job showing zero data?

This was a known issue fixed in v11.0. Ensure you're running v11.0 or later. If the issue persists, check that your links file is still valid and your pincode (if used) is correct. Also verify you have sufficient credits before each scheduled run.

How do I get more credits?

Credits are allocated by your administrator. Please contact your admin directly or raise a billing request through this form and we'll coordinate with your administrator.

Where are my extracted files stored?

All extracted files are automatically uploaded to your private Google Drive folder. You'll also receive an email with the file attached after each job completes. Your Drive folder link is visible in your dashboard top bar.

My session keeps expiring — why?

Sessions expire after 8 hours of inactivity to protect your account security. Simply log in again to resume. Your schedules and data are not affected.